Privacy Policy

Last Updated: January 2025

1. Information We Collect

When you contact us through our website, we may collect:

  • Your name
  • Email address
  • Phone number
  • Project details you provide

2. How We Use Your Information

We use your information solely to:

  • Respond to your inquiries
  • Provide quotes for services
  • Schedule and complete projects
  • Follow up on completed work

We do NOT sell, rent, or share your information with third parties for marketing purposes.

3. Data Storage and Security

Your contact form submissions are sent directly via email. We do not store personal information on web servers. Email communications are protected by industry-standard encryption.

4. Cookies and Analytics

We use Google Analytics to understand website traffic and improve user experience. Google Analytics uses cookies to collect anonymous data about:

  • Pages visited
  • Time spent on site
  • General location (city level)
  • Device and browser type

This data is anonymous and cannot identify you personally. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Your Rights (PIPEDA Compliance)

Under Canadian privacy law (PIPEDA), you have the right to:

  • Know what personal information we have about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Withdraw consent for data processing

To exercise these rights, contact us at: Loading...

6. Third-Party Services

Our website uses:

7. Contact Form Security

Our contact form uses mailto: protocol - your message is sent through your email client. We do not intercept or store form data on web servers.

8. Data Retention

We retain customer information only as long as necessary to provide services and comply with legal obligations. Typically:

  • Quote requests: 1 year
  • Active projects: Duration of project + 2 years
  • Completed projects: 7 years (for warranty purposes)

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this policy occasionally. Changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

For privacy questions or concerns, contact:

Gemini Home Improvements
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